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Some issue with a laptop


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So Kayla is having issues with her ASUS Notebook. she ended up with some malware through a fake flash player update which I had since fixed myself. however now when she attempts to put an URL in any of her web browsers nothing happens, searches do nothing either. I can not for the life of me figure out what is wrong with it.

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Just be careful what you type in, it sounds like her browser was at very least hijacked. Worst case scenario, they blocked all outgoing web port (HTTP) communications and opened up all kinds of other ones to capture keystrokes and personal information. Hoping it's just a preliminary hijack.

 

First off, what OS and browser?

Secondly, turn off WiFi ASAP and depending on your answer, there are several things you could do...

 

Easiest method is to reinstall OS altogether. Can be done within an hour.

 

EDIT: Off-Topic Fun Fact: This is my 1,111th post!

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-sorry forgot I posted this-

Dammit I was hoping that wasn't it but it seems to be the only thing it can be.

Windows 7 sp1

Firefox

She appears to have lost her win7 restore disc somehow.

I'll try stroh's method first.

 

EDIT

 

 

my antivirus is adamantly blocking Smitfraudfix, false positive?

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Also, if you need the Windows 7 CDs (I believe they have the restore crap on them so burn one to a DVD and repair that way if needed):

 

Windows 7 Home Premium 32Bit: http://msft.digitalrivercontent.net/win/X17-58996.iso
Windows 7 Home Premium 64Bit: http://msft.digitalrivercontent.net/win/X17-58997.iso

Windows 7 Professional 32Bit: http://msft.digitalrivercontent.net/win/X17-59183.iso
Windows 7 Professional 64Bit: http://msft.digitalrivercontent.net/win/X17-59186.iso

Windows 7 Ultimate 32Bit: http://msft.digitalrivercontent.net/win/X17-59463.iso
Windows 7 Ultimate 64Bit: http://msft.digitalrivercontent.net/win/X17-59465.iso

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